Reference

Terms for Your Indonesia Account

Our Terms & Conditions explain what happens before you open an account, confirm your details, and move funds with DANA, OVO, GoPay, or QRIS.

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What These Terms Cover

canduan188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions govern your account, your payment actions, and your access to the lobby where live dealer tables and slots are listed. When you open an account, you confirm that the name, phone number, and payment rail you use belong to you and can

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be checked against the record on file. Access is available only where local law permits, and a request from Semarang follows the same rule set as one from anywhere else in Indonesia. If we see mismatched data, a duplicate profile, or a payment route that cannot
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be matched, we may pause the account until the details are corrected. Using DANA, OVO, GoPay, or QRIS does not change the terms; it only changes the rail you choose.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK THE DESK

Where To Raise A Terms Question

If a clause feels unclear, reach us through live chat, email, or WhatsApp between 07:00 and 23:00 WIB. We answer from the same desk for Android, iPhone, and desktop accounts, and we can point you to the exact paragraph that affects your account or payment step. Keep your registered phone number ready so we can match the request to the right record before we answer.

Team online

Live Chat

Open chat from your account page and send the clause number you want checked. We use the same queue for live dealer, slot, and payment questions from 07:00-23:00 WIB.

Message us on WhatsApp when you need a fast reply about access, identity checks, or a payment mismatch. Keep your registered number ready so we can verify the account before we share any change request steps.

Email

Send a written request if you want a copy of the terms, a correction to your profile, or a record of a past contact. We keep the email trail so you can follow the request later.

DATA AND ACCESS

How We Handle Your Record

We keep account records only as long as we need them for login checks, payment matching, dispute handling, and local law requirements.

Security Checks

We ask for a password reset or one-time verification when a login comes from a new phone, a different browser, or a device shift from desktop to mobile. That step protects the account before any further action is allowed.

Cookie Control

Cookie settings tell us whether to remember your session on Chrome, Safari, or another browser. If you clear cookies, we may ask you to sign in again before you reach the lobby or any account page.

Retention Window

We keep the records needed for account history, payment checks, and complaint handling only for the period required by law or by the case in hand. After that, the file is reduced or removed under our retention rules.

Payment Matching

When a DANA, OVO, GoPay, or QRIS request is tied to your account, we store the rail name and the transaction reference so we can match it later. That record helps us settle any dispute against the same ledger entry.

Change Requests

If your phone number, display name, or email changes, send the request from the registered contact point. We will ask for a matching detail before we edit the file, which keeps the account from being altered by mistake.

Contact Trail

Keep using the same email thread or chat thread when you ask about a clause. The trail lets us compare earlier replies, show the last approved change, and avoid sending you a second rule set by error.

Questions About This Policy

These are the terms questions we hear most when someone wants to open an account, check a payment route, or ask about access. Each answer points back to the same rule set, so you can see how local law, account details, and support contact steps fit together before you continue.

They cover account opening, identity checks, payment matching, session access, and how we handle a request or dispute. They apply to your use of the account on Android, iPhone, and desktop, where local law allows access.

No. Access stays limited to places where local law permits, and we will stop the flow if the location or account details do not fit that rule. That keeps the terms aligned with local requirements.

We name DANA, OVO, GoPay, and QRIS because those rails can be checked against your account record. If you switch between them, we may ask for a fresh match before the next action is approved.

We keep the details needed to run the account safely: name, phone number, email, cookie state, login device, and the payment reference tied to each request. We do not keep more than we need for the period required.

Send the request through live chat, WhatsApp, or email from your registered contact point. We will confirm the change against the file on record before we update anything, which lowers the risk of an incorrect edit.

We may pause access, ask for more checks, or close the account while we look at the issue. The action depends on the case, the record attached to the account, and any local-law requirement.

Reach our support desk and quote the clause number or the exact sentence. That saves time, lets us answer with the right context, and keeps your request tied to the same account file.

Terms for Your Indonesia Account

Where To Raise A Terms Question

Live Chat

WhatsApp

Email

How We Handle Your Record

Security Checks

Cookie Control

Retention Window

Payment Matching

Change Requests

Contact Trail

Questions About This Policy

01 What do your Terms & Conditions cover?

02 Can I open an account if local law does not allow it?

03 Which payment rails are named in the terms?

04 What account details do you keep?

05 How do I ask for a change to my account?

06 What happens if I breach the terms?

07 Who should I contact about a term I do not understand?

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