Can I ask to see or correct my account data?

Yes. Send a request through Account > Privacy Request or email privacy@canduan188.net. We verify your registered mobile number first, then help with access or correction steps that apply to your account.

Reference

canduan188 Privacy Policy for Indonesia

Live Dealer Lobby, Rocket Crash and QRIS wallet access all rely on account data, and this Privacy Policy explains exactly how we collect, use and protect it.

Account dataCookie choicesDANA recordsOVO checksQRIS privacy

Explore Lobby Read FAQ

How QRIS And Wallet Data Is Used

canduan188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy matters from the first account step, so we collect only the data needed to create, secure and service your account. That may include your name, mobile number, login history, device type, IP address, cookie settings and wallet activity linked to DANA, OVO, GoPay or

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QRIS. We use those records to confirm access, process wallet requests, detect duplicate sessions and answer privacy questions through our support channels. When you open game categories such as Live Dealer Lobby, E-Sports Arena or Fishing God, session logs help us keep account access tied to
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your profile rather than another device. We do not sell your personal data. If local law affects access, we apply the rule for your region and keep account availability limited to places where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Privacy Help Through Local Channels

A privacy request should not feel buried. We route account-data questions through Live Chat, WhatsApp and email so you can ask from the same phone you use for wallet access. If you are checking from Medan, use your registered mobile number so we can match the request without asking you to repeat sensitive details in several places.

Team online

Live Chat

Use Live Chat from 09:00 to 23:00 WIB for quick privacy questions about login records, cookie settings or active sessions. We may ask you to confirm your registered mobile number before discussing account data.

WhatsApp Support

Message our WhatsApp team during support hours when you need help finding Account > Security > Active Sessions. Keep screenshots free of wallet PINs or one-time codes before sending them.

Privacy Email

Send detailed requests to [email protected] if you want access, correction or deletion help. Include your username and registered mobile number, but never include your password or wallet PIN.

ACCOUNT CONTROLS

Your Data Controls Inside The Account

Privacy controls work better when they sit close to your account activity. We place session checks, password updates, cookie choices and request paths inside the account area so you can act before…

Data We Collect

We collect registration details, login timestamps, device signals, wallet references and support messages. Game activity such as Super Bingo or Jewels of Prosperity is linked to your account only for service, security and record needs.

Cookie Choices

Cookies keep your session active, remember language preference and help spot unusual sign-in behaviour. You can clear browser cookies on your phone, but doing so may require a fresh login code.

Account Security

Go to Account > Security > Change Password when you suspect shared access. We also show active sessions so you can end a device connection you do not recognise.

Payment Records

DANA, OVO, GoPay and QRIS records are used to match wallet requests to your account. We keep reference numbers, timing and status details so support can resolve privacy-related payment questions.

Retention Period

We keep account and wallet records only as long as needed for service, dispute handling, security checks and legal duties. When retention no longer applies, we remove or separate data from your profile.

Request Changes

Use Account > Privacy Request or email [email protected] to ask for access, correction or deletion. We verify your registered mobile number before changing data tied to your account.

Privacy Questions Before You Join

You should know how your data is handled before opening an account. These answers explain the privacy steps we use around registration, wallet records, cookies, device sessions and support contact. They are written for Indonesia access, with availability always subject to local law and only where local law permits.

We ask for details needed to create and protect your account, such as username, mobile number and password. We may also record device type, IP address and login time when your account is accessed.

Wallet records help us match payment activity to the correct account and answer privacy questions about status, timing or reference numbers. We use those details for service, security and record needs, not for selling your data.

Yes. Send a request through Account > Privacy Request or email [email protected]. We verify your registered mobile number first, then help with access or correction steps that apply to your account.

Cookies help keep your login session active, remember basic preferences and flag unusual access attempts. If you clear cookies from your mobile browser, you may need to sign in again and confirm your account.

We share only the details needed to process or verify wallet activity with DANA, OVO, GoPay or QRIS service parties. We do not send unrelated game-session details when a wallet check can be handled without them.

We keep records for service, security, dispute handling and legal duties. When a record is no longer needed, we remove it or separate it from your account where our systems and obligations allow.

Go to Account > Security > Active Sessions and end any connection you do not recognise. Then change your password and contact Live Chat from 09:00 to 23:00 WIB if you need help.

canduan188 Privacy Policy for Indonesia

Privacy Help Through Local Channels

Live Chat

WhatsApp Support

Privacy Email

Your Data Controls Inside The Account

Data We Collect

Cookie Choices

Account Security

Payment Records

Retention Period

Request Changes

Privacy Questions Before You Join

01 What personal data does canduan188 ask for at registration?

02 Why are DANA, OVO, GoPay and QRIS records part of the policy?

03 Can I ask to see or correct my account data?

04 How do cookies affect my privacy on mobile?

05 Does canduan188 share my data with payment providers?

06 How long do you keep privacy and account records?

07 What should I do if another device appears on my account?

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